ActiveCampaign

Sold as a Postmark transactional-email add-on (ActiveCampaign owns Postmark). Confirmed directly in ActiveCampaign's own pricing data feed: 'Postmark' add-on product, from $15/mo for 10,000 emails.

Provided via the same Postmark add-on as transactional email, not the core marketing plans.

Webhook creation/management confirmed in the API reference; automation flows also support a native webhook action.

Branching if/else, goals, date-based triggers, webhook actions and split automations confirmed on Plus and above. Starter is limited to 5 actions per automation (confirmed on the pricing page), a materially more basic tier than Plus/Pro/Enterprise.

Advanced AND/OR segment groups confirmed from the Plus plan up (ActiveCampaign's own pricing data feed lists 'segment-and-or-groups' as a Plus+ entitlement); Starter segmentation is more limited per the pricing page's own tier comparison.

Campaign split testing (subject line/content) is a general platform feature, not gated to a specific plan in help documentation. A/B testing inside automation workflows specifically requires Plus or above (per ActiveCampaign's own pricing data feed).

Confirmed as a metered add-on in ActiveCampaign's own pricing data feed: from $21/mo for 1,000 SMS credits.

Included from the Plus plan up; not available on Starter (confirmed via ActiveCampaign's own pricing data feed, where the 'landing-pages' entitlement first appears on Plus).

Native form builder on all plans; modal/popup forms specifically are gated to Plus and above.

Vendor markets dedicated IP management, sender authentication, and real-time deliverability monitoring as part of the platform. Rated 'advanced' on the strength of this first-party description; a dedicated methodology page detailing exact tooling scope per tier was not found.

A dedicated-IP entitlement ('postmark-dedicated-ip') is confirmed in ActiveCampaign's own pricing data feed as part of the Postmark transactional-email add-on. No first-party confirmation was found of a dedicated IP option for core marketing-plan sending specifically; see reports/needs-verification.md.

Native Shopify integration confirmed on the ecommerce platform page. A separate 'Shopify Plus' integration tier is gated to Pro/Enterprise per ActiveCampaign's own pricing data feed.

Official 'ActiveCampaign for WooCommerce' WordPress plugin, first-party maintained.

Confirmed via a Magento integration entitlement in ActiveCampaign's own pricing data feed, gated to Pro and Enterprise plans.

Described on the ecommerce page as personalized product recommendations based on purchase history.

First-party case study cited on the page claims 3.7x the industry-average cart-recovery rate; treat the specific multiplier as marketing material, not independently verified, but the feature's existence is confirmed.

Confirmed via a 'revenue-attribution' entitlement and an 'ecom-marketing-revenue-report' entitlement in ActiveCampaign's own pricing data feed (Pro/Enterprise for full attribution).

Live chat for paying customers is available Mon-Fri 3am-11pm and Sun 6pm-11pm Central Time. A virtual-assistant 'phone call to ActiveCampaign AI support' also exists, but this is an AI assistant line, not traditional human phone support, so 'phone' is not included in the channel list.

Not applicable in the sense of a permanently free plan, since ActiveCampaign has none — only a 14-day trial, during which standard support channels apply.

EU customers are auto-assigned to an EU data center by GEO IP (not user-selectable). Vendor's own Multi-Regional Data Hosting Policy states contact data storage is regional but some processing may still occur in the US and other locations outside the hosting region.

SOC 2 Type 2 report available on request via the vendor's Trust Center, under NDA.